Returns & Refunds

Cancelling an order

You can cancel your order free of charge any time before it is dispatched. Message us on WhatsApp or call us with your order number. Once an order has been shipped it cannot be cancelled, but you can return it as described below.

Returns

• You can return a product within 15 days of delivery.
• Because this is a food product, it must be unopened, with the seal intact, in its original packaging, together with the invoice.
• An unboxing video is mandatory. Please record a continuous video while opening the parcel, starting before the outer packaging is opened and clearly showing the shipping label and the product. Return and replacement requests without this video cannot be accepted.
• To start a return, contact us on WhatsApp or by email with your order number and the unboxing video. We will share the return address and instructions.

Damaged, wrong or expired items

If your parcel arrives damaged, with a broken seal, the wrong item or an expired product, tell us within 48 hours of delivery and send the unboxing video (required). We will send a free replacement or a full refund, and you will not have to pay for the return.

Refunds

• We start your refund within 2 working days of receiving and checking the returned product.
• Prepaid orders are refunded to the original payment method. Cash on Delivery orders are refunded by UPI or bank transfer to the details you give us.
• Banks usually take 5–7 working days to show the refund in your account.

Return shipping

For returns of items that are not damaged or wrong, return shipping is paid by the customer unless we agree otherwise.